Ponies of the World

Free Shipping for orders over $100.00 (before taxes)

Flat rate of $15.00 to locations in Ontario and Quebec

Flat rate of $30.00 to Nunavut, Yukon North West Territories 

Flat rate of $20.00 to all other locations in Canada

Countryseasonsgifts do not ship orders outside Canada.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at countryseasonsgifts@gmail.com . Please note that returns will need to be sent to the following address: 8473 WELLINGTON RD. 50 RR4, ROCKWOOD Ontario N0B 2K0, Canada.

If your return is accepted, please return the package to the address above. All shipping costs associated with exchanges and returns other than manufacturer defects will be at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at countryseasonsgifts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at countryseasonsgifts@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at countryseasonsgifts@gmail.com.